We appreciate the intricacies that go into the role of successful health care. Case Managers, Discharge Planners, and other care professionals work tirelessly to advocate for their patients’ care ensuring a smooth transition to a safe home environment.
Comfort Home Care is an extension of our clients’ incredible medical teams. The care and compassion the teams at hospitals and rebab facilities invest to properly assess, devise comprehensive plans, and facilitate services are fully embraced by our care teams. We are committed and work tirelessly to keep our clients safe, comfortable, and independent in their own homes.
It all begins with the initial assessment conducted by one of our RNs within the first 48 hours. The RN updates the family, the medical team, and our care team on their findings and reviews and updates the care plan as needed. This process is repeated every 60-90 days.
Meet Fatou (CNA), Lisa (RN), and Brandi (Transitional Care Coordinator)
Lisa, a Registered Nurse and military wife with 3 kids, joined the Comfort Home Care family during the pandemic. As an ER nurse at Washington Hospital Center, she gravitated to the idea of being able to connect with patients on a different level…to be more social, more personal.
Fatou, Certified Nursing Assistant, has been with the Comfort Home Care family since 2018. She is compassionate, organized, super attentive, dedicated to her patients, loves helping them with the Activities of Daily Living, and has the patience of Job.
Brandi, our Transitional Care Coordinator, joined us in 2017. She has a deep background in senior care giving dating back to 2012 and has been in the medical field for 23 years. She works closely with our patients’ case managers assisting with discharge planning and helping our patients navigate the industry when they need to move into Assisted Living.
Above and beyond because it was the right thing to do.
Fatou has been the primary caregiver for “Ms. Sally” during the pandemic. “Ms. Sally” is 85 years old and lives alone. Her closest relatives live on the West Coast but she does have some local friends and, of course, Fatou and “Ms. Sally” have a very tight bond and it is not unusual for “Ms. Sally” to hug and even cry when Fatou leaves on Friday night.
Fatou describes “Ms. Sally” as really funny, very independent, incredibly kind, and generous. She is very popular in the area. When they go out for a shop or to have lunch it is never a quick trip as “Ms. Sally” is greeted and engaged in conversation at every turn. Everyone knows “Ms. Sally”.
Fatou helps “Ms. Sally” with some of the Activities of Daily Living as well as helps keep her organized and focused. “Ms. Sally” has started to become a bit forgetful – forgetting if she paid a bill, or where she put the check, where she laid down her book – but not neglectful of herself. Fatou stays very attentive and observant so she can gently remind “Ms. Sally”. The key, she says, is to, “Just be patient.”
Fatou also tracks “Ms. Sally’s” blood sugar tracking the results. This is how she discovered that her numbers were a bit off and she was detecting a pattern. When “Ms. Sally” appeared dizzy, Fatou reached out to Lisa, RN, and the two of them took “Ms. Sally” to the hospital.
The team discovered that “Ms. Sally” had not seen a doctor in quite some time. While her distant family sourced for a new doctor, our Transitional Care Coordinator, Brandi, arranged additional care. Once the new doctor was secured, Fatou and Lisa accompanied “Ms. Sally” to her appointment, went through her medical history so nothing was forgotten, got her new medications, and worked with the family to file through insurance.
While this level of care and involvement isn’t in “Ms. Sally’s” written care plan, the team did not hesitate to jump to her need…because it was the “right thing to do”. The team exemplified our core values:
“Offering excellence service, genuine and compassionate care, and consistently outstanding performance are our guiding principles.”
We are extremely proud of our care teams. They understand how much skill, training, compassion, and composure it takes to provide the necessary care for our loved ones. They have exemplified excellent care since 1999.
We would love to be an extension of you and provide the same level of care as you do. We promise to treat all our clients as one of our own family…because they are. Contact us if you would like to schedule a free consultation.
For our medical professionals, please reach out to Brandi Perry, Transitional Care Coordinator, email@example.com. She is a seasoned professional at coordinating the smoothest of transitions.
At Comfort Home Care “We work hard to make your life easier”
Comfort Home Care was established in 1999, to provide dependable quality care for our founder’s own parents. Today we are one of the premier private duty in-home service companies that is privately owned and operated in Montgomery County, Maryland.
We are committed to providing continuity of care in the community.